IMPACT OF PERIOPERATIVE QUALITY-INTERACTION ON PATIENT SATISFACTION UNDERGOING LAPAROSCOPIC CHOLECYSTECTOMY

Perioperative quality-interaction and patient satisfaction

Authors

  • Mohammad Usman Naeem Qazi Hussain Ahmed Medical Complex and Nowshera Medical College  Author https://orcid.org/0009-0003-9220-734X
  • Muddasir Shahzad Qazi Hussain Ahmed Medical Complex and Nowshera Medical College  Author
  • Muhammad Naeem College of Medicine and Dentistry at the Hills Abbottabad Author
  • Madiha Tahir Nowshera Medical College, Nowshera Author

Keywords:

perioperative, quality-interaction, patient satisfaction, surgery

Abstract

Backgroussnd: Patient satisfaction is a crucial indicator of healthcare quality that influences patients’ outcomes and healthcare facility performance. In surgical context, where anxiety prevails, the perioperative patient-healthcare worker (HCW) interaction matters a lot. This study aimed to assess the association between perioperative quality-interactions and overall patient satisfaction among patient’s undergoing cholecystectomy at Qazi Hussain Ahmad Medical Complex (QHAMC), Nowshera. Methods: A cross-sectional study was conducted in Department of Surgery, QHAMC, Nowshera from July to October, 2024. Through consecutively sampling technique, a total of 102 patients were asked questions based on modified Clinician and Group-Consumer Assessment of Health care Providers and Systems, Adult Visit Survey. The data was analysed using SPSS-22 with Mann-Whitney U test and Kruskal-Wallis H test.  p<0.05 was considered statistical significance. Results: A total of 102 patients with mean age of 44.0±11.84 years among which 33 (32.4%) male were included. Majority of patients rated their overall health as excellent 38 (37.3%). Mann-Whitney U tests indicated statistically significant difference between HCWs encounters with patient (p<0.05). The Kruskal Wallis test revealed significant difference of age group and employment status with overall health rating, and frequency of patient encounter with HCW, whereas, behaviour of HCW with employment status only (p<0.05). Conclusion: This relationship between perioperative quality-interaction and patient satisfaction undergoing laparoscopic cholecystectomy is significant. While pre and intra operative communication excels, postoperative follow-up and HCWs soft skills require refinement. By addressing demographic disparities and systemic gaps, our setups can align its practices with global patient-cantered care standards.

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Author Biographies

  • Mohammad Usman Naeem, Qazi Hussain Ahmed Medical Complex and Nowshera Medical College 

    MBBS, House Officer, Department of Surgery

  • Muddasir Shahzad, Qazi Hussain Ahmed Medical Complex and Nowshera Medical College 

    MBBS, FCPS Assistant Professor Department of Surgery

  • Muhammad Naeem, College of Medicine and Dentistry at the Hills Abbottabad

    MBBS, Mphil Community Medicine, Professor and Head of Department Community Medicine

  • Madiha Tahir, Nowshera Medical College, Nowshera

    MBBS, Final Year Student

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Published

05/16/2025

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upon request

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Vol. 1 No. 1 (2025): The Genesis of MedPulse: Pioneering Research and Clinical Excellence

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Original Articles

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How to Cite

IMPACT OF PERIOPERATIVE QUALITY-INTERACTION ON PATIENT SATISFACTION UNDERGOING LAPAROSCOPIC CHOLECYSTECTOMY: Perioperative quality-interaction and patient satisfaction. (2025). MedPulse Spectrum, 1(1). https://jouex.com/index.php/medpulspect/article/view/19