IMPACT OF PERIOPERATIVE QUALITY-INTERACTION ON PATIENT SATISFACTION UNDERGOING LAPAROSCOPIC CHOLECYSTECTOMY
DOI:
https://doi.org/10.66604/vsmq1269Keywords:
perioperative, quality-interaction, patient satisfaction, surgeryAbstract
Background: Patient satisfaction is a crucial indicator of healthcare quality that influences patients' outcomes and healthcare facility performance. In the surgical context, where anxiety prevails, the perioperative patient-healthcare worker (HCW) interaction matters a lot. This study assessed the association between perioperative quality-interactions and overall satisfaction among patients undergoing cholecystectomy at Qazi Hussain Ahmad Medical Complex (QHAMC), Nowshera. Methods: A cross-sectional study was conducted in t Department of Surgery, QHAMC, Nowshera, from July to October 2024. Through a consecutive sampling technique, a total of 102 patients were asked questions based on a modified Clinician and Group-Consumer Assessment of Health Care Providers and Systems Adult Visit Survey. The data was analysed using SPSS-22 with Mann-Whitney U test and Kruskal-Wallis H test. p<0.05 was considered statistical significance. Results: Total 102 patients with a mean age of 44.0±11.84 years, of whom 33 (32.4%) were male, participated in the study. Most patients rated their overall health as excellent 38 (37.3%). Mann-Whitney U tests indicated a statistically significant difference between HCWs encounters with patients (p<0.05). The Kruskal Wallis test revealed a significant difference in age group and employment status with overall health rating and frequency of patient encounters with HCW, whereas the behaviour of HCW with employment status only (p<0.05). Conclusion: This relationship between perioperative quality-interaction and patient satisfaction undergoing laparoscopic cholecystectomy is significant. While pre- and intra-operative communication excels, postoperative follow-up and HCW soft skills require refinement. Our setups can align their practices with global patient-centred care standards by addressing demographic disparities and systemic gaps.
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